1. Overview
MedQualify ("we", "us", or "our") provides specialised medical school admissions support services (the "Services") via our website and associated digital platforms (the "Website"). This Privacy Policy ("Policy") governs your access to and use of our Services, including any content, functionality, and services offered on or through the Website, whether as a guest or a registered user.
By accessing or using the Website, or by clicking to accept or agree to the Terms of Service when this option is made available to you, you explicitly accept and agree to be bound and abide by this Policy. If you do not want to agree to this Policy, you must not access or use the Website.
2. Information We Collect
We collect several types of information from and about users of our Website, including information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information").
This includes Identity Data (first name, last name, username, or similar identifier), Contact Data (billing address, delivery address, email address, and telephone numbers), Financial Data (payment card details processing logs), and Transaction Data (details about payments to and from you and other details of products and services you have purchased from us).
3. Information You Choose to Provide
The information we collect on or through our Website may include information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
You may also provide records and copies of your correspondence (including email addresses), if you contact us, as well as your responses to surveys that we might ask you to complete for research purposes. This includes any booking notes, background information, or personal statements shared voluntarily during the consultation booking process.
4. Information Collected Automatically
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This includes details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
We also collect information about your computer and internet connection, including your IP address, operating system, and browser type. The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties.
5. Cookies and Tracking Technologies
Our Website uses cookies, flash cookies, web beacons, and other tracking technologies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.
We use strictly necessary cookies (required for the operation of our website), analytical/performance cookies (to recognise and count the number of visitors and to see how visitors move around our website), and functionality cookies (to recognise you when you return to our website). You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.
6. Use of Information
We use information that we collect about you or that you provide to us, including any personal information: (a) To present our Website and its contents to you; (b) To provide you with information, products, or services that you request from us; (c) To fulfill any other purpose for which you provide it; (d) To provide you with notices about your account, including expiration and renewal notices; (e) To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; and (f) To notify you about changes to our Website or any products or services we offer or provide though it.
7. Legal Basis for Processing
We process your personal data under the following legal bases pursuant to the UK GDPR: (i) You have given clear consent for us to process your personal data for a specific purpose. (ii) The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract. (iii) The processing is necessary for us to comply with the law (not including contractual obligations). (iv) The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
8. Sharing and Disclosure of Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this Policy to our subsidiaries and affiliates, and to contractors, service providers, and other third parties we use to support our business (such as Calendly for scheduling, Stripe for payment processing, and cloud hosting providers).
We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request; to enforce or apply our Terms of Service and other agreements, including for billing and collection purposes; or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of MedQualify, our customers, or others.
9. International Data Transfers
The data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom ("UK") or the European Economic Area ("EEA"). It may also be processed by staff operating outside the UK or EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) or International Data Transfer Agreements (IDTAs) where appropriate.
10. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
11. Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to: Request access to your personal data; Request correction of your personal data; Request erasure of your personal data; Object to processing of your personal data; Request restriction of processing your personal data; Request transfer of your personal data; and Right to withdraw consent. If you wish to exercise any of the rights set out above, please contact us.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
12. Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website.
13. Children's Privacy
Our Service is not directed to anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
14. Third-Party Websites
Our Website may contain links to third-party web sites or services that are not owned or controlled by MedQualify. MedQualify has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that MedQualify shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
15. Changes to This Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
16. Contact
Questions regarding this Privacy Policy should be directed to medqualify@gmail.com .